Teamwork

n. Cooperative effort by the members of a group or team to achieve a common goal.

As I mentioned in my earlier post; have been getting bad vibes abt my boss of late. Seriously wonder if she is undergoin menopause or something as she had been rather grouchy and it makes the whole atmosphere in the office so tense!! Yeah I may b a "complain queen" but most of my colleagues feel the same way too, so the prob cant lie w me rites? :PP

Actually she used to dote on me q a bit until... hmm... can't really recall when. Think partly due to this Service Quality Intiative which I had to do for the branch (& which I never really follow up) and this rather grave mistake I made (which wasn't entirely my fault). For the SQI, I had to design the survey form for my tellers for them to give customers so as to track certain key indicators. Of course, my tellers are all too "shy" to give customers so I thnk she is q pissed that I am not really making an effort and there would be a meeting w her boss soon to give an update on the project and so she is worried that our project will seem lousy in front of others. In any case, being a marketing student, I think I shall "smoke" my way through haha! What made ME kinda pissed was that intially she was like, "Oh if she wants to continue, then you can just use the same thing but use other indicators...", then now she is like, "I told you already it won't work...they are not proactive enough to give the forms to customers..." DUH!! As for the 2nd case, to cut the long story short, I "hopped" this case (cx wanted to withdraw FD and merge w another FD) from the ex-BM and didnt proceed to check properly so the FD got rolled over and to withdraw it there will be a cost which had to be approved by someone else who incidentally didnt really wana waive off the charge. But anyway, she kept saying that i was v stupid to hop on the case n blah... to me, she wasn't really solving the prob and like what the present BM said, now wasn't the time to pinpoint the blame on anyone!! So I guess she was pissed that she had to settle the case. Thing is, I am not saying it is not my fault and from this, I will learn to be more cautious next time, but why must she keep saying I am stupid/gong?? I mean everyone make mistakes mah! :(

Then there's v v v little teamwork in the office and it shows! Overiding of txns being another issue, but for other matters, why must things be segregated so clearly as to who should do what? (But I must admit, I always tend to conveniently ignore faxes haha :PP) I mean, if everyone help out everyone else, everyone gets to finish earlier then we can all go back earlier isnt it? Just a couple of days ago, my boss asked 1 of my tellers why her vouchers havent been checked for the whole day by the other officer who is "in charge of" that particular teller that day. Well, as officers we each have our own duties and jobscope and sometimes it is just v diff to find time to check vouchers if, that particular day there are many overidding txns or many phonecalls or nasty customers or diff cases for that matter. Also, some of my tellers are "scared" to ask my boss out for overidding such that they are willing to walk all the way to the other side to ask the other officer to come out for overidding. Officer may get pissed coz the teller is not under her jurisdiction and teller will get pissed coz officer will ask why ask her to overide!! So it becomes a cycle!!! Actually I do tell my tellers to ask my boss to overide coz it is like so "far away" n like i said we have our own stuff to do mah. So I also dunno how to solve this prob haha!

So yeah, have kinda lost favour w my boss... but she will be on leave next week and the whole atmostphere in office will be much lighter! YIPEEE!! There's really a 180 degree change in office attitudes n feelings when she is not around; everyone tends to be more relaxed and jovial... the kinda working environment i wana be in :)) So it'll be a happy 1 week (coz there's relief officer some more so I can zuo bo haha!) before my cash officer goes on 1.5 wk leave n that will be a TOTALLY miserable time!! SOOOO not lookin forward to it!!!