Balancing Acts

Question 1) Too Much? Too Little?
As u all probably know, the front-line tellers would have to balance their cash positions before they can close for the day. And if there's a shortage/excess, we would look through the transactions and see if there are any errors or hopefully the teller can recall which are the possible customers that more/less cash was given to so officers can check with the customers. My branch has been pretty clean of cash shortages/excess for a while but recently it seems we have been "hit"; 3 times in 3 weeks!! The 2 by 小妹妹 was still ok but the other one by aunty teller simply blew up!!!
Ok, honestly, I am not very found of aunty teller (poor Darling has been hearing my endless complaints abt her :P); she is damn kan cheong & always damn eager to run off. She always wants to leave early & thus always chase officers to check her vouchers. Fair enough, I m q mean, when I was cash officer (& thus her direct officer) i q purposely choose not to check her vouchers haha!! but I dun care coz u all dunno how irritating she can be!! That aside, she always don't want to remember what we tell/teach her resulting in her asking the same qn over & over again. She also likes to choose the easy way out and I am really talking about shortcuts here & sometimes I think she don't have common sense & to think she used to be a remiser yet still so lax on banking rules. But the most classic thing is that she LOVES to argue w my boss!! Ok lah, my boss can sometimes be q unreasonable but when my boss tell her what she has done wrong, she can tell my boss, "ya ya, I am a bad girl, sorry, I am a bad girl..." PIANGZ!!! what was that for??? & she has a daughter almost as old as me leh!!! *faints*
So anyways back to my story... (sorry had to let it out & muz give a bit of background abt aunty...) the other day we had spot check for the tellers & aunty teller was short of $50; there were only 95 $10 pieces in the flap for 100 pieces!! My alternate is q good @ catching snake one, then plus my tellers, they all helped to look through the vouchers and also to search the surrounding area (even the dustbin which she apparantly spits in... gross rites???) to see if she has dropped it anywhere. But in the end we realised it is q a futile search as she didn't bundle the money on that day itself but a couple of days ago, which means that she was actually short of cash for the past few days. The thing was that, when my alternate spinned the money and realised that 5 pieces were missing, the 1st thing aunty teller said was "nvm lah I put back the money." and they are not supposed to do that!!!!! So anyways they were all helping to search, even my boss... when tada!! aunty teller comes in to tell her she has found the money!!!! It was like so DUH and obvious she took the money from her bag coz 1) they already searched the surrounding & 2) I was in the toilet when she went in to get the money and she was behaving suspiciously when I came out of the cubicle. Less than 3 minutes after I went back to sit dwn, she say she found the money liao. Some more, when my boss asked her where she found the money, she mumbled and couldn't give my boss a definite answer. Like my boss say lors, "want to be thief also be a clever thief mah!!"
We let the matter rest and my boss was discussing with us whether she should tell higher authority about the matter. Personally I think she should coz 1) aunty teller won't appreciate & 2) to protect herself lors. So on Fri, (incident happened last Wed n aunty was on leave on thurs) my boss spoke to her privately & asked her discreetly if she put in the money. and guess what??? Aunty insisted she did NOT put in the money and she was damn adamant about it lors!! Apparantly she kept looking down and repeating "No I did not, No I did not!" My boss spoke to her 4 a damn lg time ( @ least half an hour to 45 min) before she finally admitted that she put in the money. Her reasons being 1) she didn't want my boss to scold her & 2) coz the other tellers were waiting and she didn't wana hold them back! (I must say the tellers in this branch are v v helpful, whenever 1 of them havehis kinda prob, everyone will rope in to help to lk @ vouchers/txn & help the affected person to recall their tx.) My boss called back on Sat to ask aunty to write a report & then aunty panicked!! She asked for boss' number & apparantly called my boss to give her another chance but my boss was firm that she wrote a report & that her boss the ZM be informed. Aunty then asked what were the possibilities that she will be asked to leave and my boss replied that she really didnt know. Soon after, aunty called back again & told my boss that she has decided to resign, and that on Mon, she will find everything in her drawer & locker. & being the irresponsible person she is, she simply juz did not turn up for work on Mon... that means she is giving a 24-hr resignation!! We were all blur coz she did not mention anything to my alternate on Sat & so we were all clueless that she has resigned!! N she really caused a lot of trouble coz we had to "break open" her box & my poor 小妹妹 had to help her to return her stock & also to count and take over her cash (incidentally her cash was short of 2C haha!) holding everyone back!! I simply do not understand her, I mean if she is so scared of losing face, then why do it in the first place? Which in any case, the other tellers wont like lk down on her or what coz they all have shortages or excesses b4 mah. Also, when my boss ask the 1st time, she should have just admitted it lah... i mean it was damn obvious lors... like that, of course my boss will want to protect herself mah. Some more, if the other tellers know (n there was a new teller who apparantly saw her putting the money in) then next time, they can just happy happy take out or put in the shortage/excess liao mah. Sighz... thought only the younger generation would be capable of such things but she is like a middle-aged woman liao lors.... *shakes head*

Question 2) To go or not to go?
Q pissed w office this week... haiz actually it is my usual gripe of always being the one being called for overidding. I don't understand why, no matter which position I sit, this downstairs teller would always call me and I m not even her direct officer lors!!! It is worse when there are only 3 officers working; somehow tellers don't like to ask my boss to overide (actually she also wierd one, she tell the tellers not to call her unless officer bz... we keep overidding we dun hafta do our thngs liao lors!! n then she can happily tok on phone... mad!) n then my other officer may sometimes take v lg to go out so in the end who do they call... ME LORS!!! Dar tells me then in that case don't go out so fast lors, sometimes i also think that way but then i will thnk that they are the ones facing customers & they can't do anything whilst waiting for us then it will be v awkward for them also mah. but sighz... then WHO TRIES TO UNDERSTAND MY POSITION??? sometimes really doing things mah n got many thngs to do mah. And we have upstairs dwnstairs somemore, i can go dwnstairs n overide, come up, haven't even sit dwn then gota go n do overidding liao. And not that I thnk i m v great or what by always doing overidding for them, but sometimes I feel the tellers don't appreciate one lors; like when they can tell that I m bz already or when there are already many things in my pigeon hole, they can pile even more things on top one lors. Or if I m doing cash @ bz periods, they will ask me to check stock (or vouchers like silly aunty mentioned above) for them. Eh u all fin liao n wana end early, i also wana go off early mah :( don't quickly go n do overidding, cx gota wait, get impatient then complain or vent anger on teller then teller gets pissed or worse we get complaint letter, or boss will ask why we take so lg 2 go out; as her phrase goes "cx waiting u know, how can u make cx wait??" but if go then i v buay song, then sometimes i will show grouchy face to my teller... how now brown cow? anyone has a solution???

& the Million Dollar Question... More Money or More Time for Self?
Also thinking whether I wana take up a new tuition kid... still trying to fig out the place... not v far but machiam q diff 2 go there. Wonder if I can cope what w work n all and also if i m willing to sacrifice the time which can be used 2 rest & relax ; meet up w frenz; & spending more time w Dar (hmm serious consideration :PP) As it is, 1 of my kids keep changing time one, don't have fixed timing then I don't like but apparantly her CCA teacher always add/cancels CCA one... dunno true or nots... n i still havent ask my other student if she wana continue... 2 lazeee 2 call n she also v lazee 2 call me haha! oh well... i have until 2nite 2 give an answer... shall take a nap n ponder over it... zzzzzzz