Do not trifle w moi!

A certain travel agent in Singapore has certainly gotten on sleepy's nerves. Not to bore everyone w a long & lengthy essay, the gist is that Dar & I tried to get a refund from the TA for the Bali trip we cancelled due to Dar's emergency eye op. We were told the refund would take about 6 months n despite the fact that the staff were rude when Dar called to enquire about the refund, we simply waited patiently. However after 6 months n no reply; I managed 2 con my way thru 2 speak to the GM n 15 min later, manager K called me back. & that was where our woes started.

As we were not satisfied w the charges imposed on us, we requested for manager K to give us a ltr stating that the charges were by the airlines & hotel & not by the co itself. However although Dar has been calling manager K every other week & having him tell Dar that he would get the letter by the following Fri, the letter never came. & everytime Dar called manager K, he would always tell Dar that the letter sent to us was already the standard letter & that he doesn't know what Dar wants! N this is despite the fact that manager K always claims to know what Dar wants before they hang up the phone!!! GRRZZZ!!! Finally after 3 months of haggling, he finally sent a letter to Dar handwriting the name of the Airlines & hotel but without intialing next to it!! Talk about professionalism!!! & the day before we received the letter, having got tired of chasing Dar to do the calling, I called to speak to him & he actually threatened me to call the police! Talk about cx service man!!!

So Dar called again to tell manager K to again ammend the letter (n Dar specifically told manager K what to write) & if the operations didn't wana issue the letter, Dar is fine that he handwrites it but he has to sign next to it. It ended up with another shouting match between the 2 of them & w Dar telling manager K that if he doesn't receive the letter by the following Wed (which is this Wed) then he would go down to the TA to make noise. Well, we received the letter on Thurs but again without the contents that we want & so we decided to pop down to the agent yesterday.

Prior to going down, Dar called the office & was told manager K was off yesterday (lucky b**tard) but the GM was ard till 5. We reached there ard 4 & was served by another admin manager who told us that GM S had left for the day. Giving him the benefit of the doubt, we told him what happened & told him to get someone to call us back ASAP. Not satisfied that we didn't get to tok to the manager, just as we were about to leave, sleepy decided to call back the office & guess what??? GM S was actually ard!!!! I knew that they were just trying to prevent us fr seeing him... smartie that I am :P so up we went 2 see GM S & whilst he was rather professional about the matter I felt that he was in a way siding w lousy manager K. When he was told manager K challenged me to call the police, he actually said that knowing manager K he must have been v agitated. Well I retorted by telling him that he should never do that in the service line.

I hope that manager K gets a big scolding but I also know that they will be bitching about what a bitchy couple we are. They must have thought that they got their last laugh by telling us GM S is not ard... well if u wana lie, please cover all ur backsides!!!