Saga Ends...

In view of my previous post, the saga has ended rather uneventfully much to my disappointment. As GM S had taken over the case, he somehow decided that he would refund us the amount they had previously charged for the hotel & airlines, however they would give the whole refund (including the amount that they had previously agreed to give us in the form of a cheque) in the form of a voucher. Tired of dragging the whole issue any further & also as we intended to go on a short trip, Dar & I decided to just take the voucher.

However I am still not happy about the service & am still debating whether to pursue the matter any further. The TA is damn lucky coz I have so much on my platter now that I hafn't really given much thot about my further course of action. I am rather disappointed coz I was all prepared to bring the matter up to CASE and now I don't have a chance to. See, I have written to SQ to ask them to waive the charges but SQ has denied that they charged anything to us! During our conversation with GM S, he anticipated that we wanted or had written to SQ and told us that thought SQ customer service may tell us that they (SQ) did not charge the agent, but reservations side would have charged the agent. However I beg to differ as I believe that the gal who answered my emails from SQ did ask reservations side about the charges. Further to that, she did help us to call the travel but was told that they are not able to reveal anything to her as she was not the customer. I also wanted to write a letter to an even higher authority than GM S regardless of the outcome of the case to complain about Manager K but i am pretty sure that the letter would be duely intercepted and conveniently ignored. Hence I am v "buay gum guan" coz I am not satisfied to let Manager K off juz like dat!

So what do u all thnk? Shd I or shdn't I write to the boss???